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Editorial versus operator support

For you, the distinction is simple: this editorial team handles the review itself — the accuracy of the bonus breakdown, the fairness of the wagering summary, the clarity of the game catalogue and the honesty of the overall rating. If you have spotted an error in what we have published, or you believe a promotion has changed since our last update, this is the right place to raise it. We will verify the claim against the operator and correct the page as needed.

Account access, verification documents, deposits, withdrawals, bonus activation and any dispute about a specific transaction belong with Rabona's own support team. Those systems sit entirely outside our reach, so we cannot see your balance, pause a withdrawal or adjust a wagering counter. Sending those questions here only delays your resolution, because we would have to forward them anyway. Go straight to the operator's help centre or live chat for anything that involves your personal account.

Corrections and outdated details

Our reviews are living documents, and promotions do shift without fanfare. If you find a wagering requirement that no longer matches the terms page, a game that has vanished from the lobby, or a payment method that is no longer listed, tell us. We treat each report as a prompt to re-check the operator's current terms and amend the review within a reasonable time. Where we cannot confirm a change independently, we will say so plainly rather than guess.

For anything that touches your money directly — a refused cashout, a delayed withdrawal, a bonus that was not credited — the operator is the only party with the records and the authority to act. We can note the pattern of complaints in our assessment, but we cannot intervene in an individual case, and we will never claim otherwise.

What we will not handle

We do not mediate disputes, we do not recover funds, and we do not forward complaints to Rabona on your behalf. Those roles belong to the operator's own complaints process and, where applicable, to the relevant dispute-resolution bodies. If you are in difficulty with your gambling, we will not direct you to the operator at all — we would point you toward self-exclusion tools and support services that operate independently of any casino. You must be of legal gambling age in your jurisdiction, and if you have registered for self-exclusion, honour that commitment first.

The contact form is for feedback about what we publish. Use it for that purpose, and for everything else, use the channel that actually has the power to help you.